A guide on setting up osTicket on Linux Ubuntu using the LOMP stack
Introduction
osTicket is a free open-source ticketing system lets you organize support requests, track progress, and improve overall efficiency. osTicket works with MySQL or PostgreSQL databases and offers features like:
1. Ticket Filters: Keep things organized by categorizing requests.
2. Service Level Agreements (SLAs): Set expectations and ensure timely resolutions.
3. Queues: Assign tickets to specific teams for faster handling.
4. Advanced Search: Find past interactions with ease.
This guide will walk you through installing osTicket on Ubuntu 22.04 using the LOMP stack (Linux, OpenLiteSpeed, MySQL, and PHP).
Requirements
The following is a list of items needed to complete the installation successfully:
1) Linux Ubuntu 22.04 LTS or any newer version
2) The osticket installation script
3) An SSH client such as putty, windows powershell or the terminal app on macOS
4) A static IP address configured on the server
5) A domain name pointing to the IP address of the server
Overview
Below is an overview of the steps covered in this guide:
1) Open an SSH connection to the Linux Ubuntu server and create the osTicket installation script
2) Set execute permissions and run the installation script
3) Login to the openlitespeed webadmin console and setup the virtualhost
4) Access the osTicket web installer and complete the installation
5) Conclusion and next steps
Open an SSH connection to the Linux Ubuntu server and create the osTicket installation script.
The first step is opening an SSH connection to the Linux Ubuntu server and creating the osTicket installation script. In this guide we will use the OpenSSH client in windows powershell or macOS. More details on how to setup the OpenSSH client in windows powershell are available HERE.
Open Windows Powershell and run the following command to connect to the Ubuntu Server:
ssh username@server-ip-address
Enter the server password when prompted and you should see a prompt indicating the username you are logged in as.